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Privacy Policy

Privacy Policy (including Cookies Policy)

 

Last updated: 29/11/2024

 

At Fusia Creative Ltd, protecting your privacy and personal information is a priority. This Privacy Policy outlines how we collect, use, store, and share your data and information when you visit our website, interact with our content or engage with and/or utilise our services. We strive to comply with all applicable data protection laws, ensuring transparency and your control over your personal data.

The purpose of this Privacy Policy is to inform you as to how we look after your personal data when you visit our website, contact us or provide us with personal data by corresponding with us via website, phone, email, post, verbally or in any other way.

 

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioner's Office (https://ico.org.uk).

 

While we strive to protect your personal information, no system is completely secure. Therefore, we cannot guarantee absolute security but we work diligently to address and improve our security practices continually. In the unlikely event of a data breach that could impact your rights and freedoms, we will promptly notify the affected individuals and, where required, relevant authorities, including the Information Commissioner’s Office (ICO) (https://ico.org.uk). Our aim is to address and mitigate risks swiftly to minimise potential harm.

While we strive to protect your personal information, we cannot guarantee the security of any data you choose to share. By engaging in online activities and transactions, you acknowledge and accept the inherent security risks of internet use and agree not to hold us responsible for any potential security breaches.

 

By using our website, you:

  • confirm you are legally able to enter into binding contracts,

  • confirm you are 18 years old or older,

  • agree to the terms of this Privacy Policy.

 

This policy is designed to provide clarity on how we handle your data and to ensure you have control over your personal information when using our services. By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy (together with the documents referred to in it).

 

 

Contents

Section 1: Who We Are

Section 2: What Information We Collect

Section 3: How We Use Your Information

Section 4: Legal Bases for Processing Personal Information

Section 5: How We Share Your Information

Section 5.1: Data Sharing with Third Parties

Section 6: International Data Transfers

Section 7: Automated Decision-Making and Profiling

Section 8: How We Use Cookies and Tracking Technologies

Section 9: Cookies Policy

Section 9.1: What are Cookies?

Section 9.2: Types of Cookies We Use

Section 9.3: How We Use Cookies

Section 9.4: Third-Party Cookies

Section 9.5: Your Choices and Managing Cookies

Section 9.6: Retention Periods for Cookies

Section 9.7: Updates to This Cookies Policy

Section 9.8: Contact Us Regarding our Cookies Policy

Section 10: Data Retention

Section 11: Your Rights Regarding Your Data

Section 11.1: Data Subject Requests

Section 12: How You Withdraw Consent and Your Duty to Inform Us of Changes

Section 13: Indemnification Clause

Section 14: Severability Clause

Section 15: Dispute Resolution

Section 16: Jurisdiction and Governing Law

Section 17: Compliance with Laws

Section 18: Updates to This Privacy Policy

Section 19: How To File a Complaint

Section 20: Contact Us

Section 21: Other Applicable Terms

 

 

Section 1: Who We Are

1(a). Fusia Creative Ltd, referred to as "we," "our," or "us," offers design and consultancy services and is the controller and responsible for your personal data. Our company is registered in England and we have an ICO registration.

Company Number: 13868702 (England and Wales)

Contact email address: jess@fusiacreative.co.uk

Website address: www.fusiacreative.co.uk

 

 

 

 

Section 2: What Information We Collect

2(a). We may collect personal information in the following ways:

  • Information You Provide: You may provide us with personal information (including Identity, Contact, Technical, Location and Financial Data) when you contact us in any way including via email, phone, website, post, verbally, subscribing to our newsletter, completing our website’s contact form or by using our services. This personal information/personal data could include your name, email address, billing address, delivery address, contact phone number, company name, company details, and signatures. This may also include comments, feedback, product reviews, recommendations and personal profile.

 

  • Automatically Collected Information: We may collect data about your interaction with our website through cookies, analytics, and similar tracking technologies. This includes your IP address, browser type, device information, pages visited, and time spent on our site. Refer to our Cookies Policy in Section 9 for further information regarding cookies.

 

  • Third-Party Information: We may receive information about you from third parties, such as social media platforms, analytics providers, or advertising networks, when you interact with our content on those platforms or allow them to share data with us.

 

2(b). Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioner's Office (https://ico.org.uk). We may collect the following categories of personal information/data, depending on how you interact with us:

  • Contact Information, Contact Data, Location Data: Such as your email address, phone number, delivery address, billing address, company details and company name when you enquire about our services or subscribe to our newsletter.

 

  • Identity Data: Such as first name, last name, username and signature.

 

  • Account Details, Profile Data, Transaction Data: Information like usernames, passwords, and communication preferences.

 

  • Payment Information, Financial Data: Collected only for processing transactions securely via our third-party providers.

 

  • Usage Data, Technical Data, Marketing Data: Including IP addresses, device type, and browsing behaviour when you visit our website, to help us improve site functionality and understand user trends.

 

2(c). We use different methods to collect data from and about you including:

  • Directly: You may give us your personal information/data by completing forms, or by corresponding with us via website, post, phone, email, verbally or otherwise. This includes personal information/data which you provide when you, by way of example and not limited to:

    • Complete a contact form;

    • Subscribe to, for example but not limited to, email marketing or direct marketing;

    • Email or phone us;

    • Verbally communicate with us;

    • Complete and sign a Contract, for example a Statement of Work Document, Design Service Terms and Conditions Document or anything of a similar nature;

    • Use our website;

    • Request marketing and/or information be sent to you.

 

2(d). If you fail to provide personal data where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

 

2(e). Our Terms of Use document states that by using our site you confirm you are 18 years or older. Our services are not directed at children under the age of 18, and we do not knowingly collect personal information/data from individuals under 18. If we become aware that we have inadvertently collected such information, we will promptly delete it from our records. We encourage parents and guardians to monitor their children's online activity to help enforce this policy. Should a concern or difficulty arise you can contact jess@fusiacreative.co.uk. Any action required under this section will be processed within one month. For more complex matters, we may require additional time to investigate, in which case we will notify you and provide an estimated timeframe for resolution. We can not control who chooses to engage in online activities and transactions. You acknowledge and accept the inherent security risks of internet use and agree not to hold Fusia Creative Ltd liable for any potential security breaches or claims arising out of or in connection with a breach of this website term of use.

 

 

Section 3: How We Use Your Information

3(a). We collect, use and store information, including personal information/data, for various purposes including:

  • To provide, improve, and personalise our services based on your needs and preferences;

  • To respond to enquiries and provide customer support;

  • To send you updates, newsletters, and promotional materials (with your consent);

  • To analyse website usage to improve performance, functionality, and user experience;

  • To comply with legal obligations, resolve disputes, and enforce our agreements;

  • To provide the products and services you request;

  • To communicate with you regarding updates, promotions, and relevant news about our services (with your consent);

  • To enhance our website’s functionality and user experience through insights from site usage patterns;

  • To process transactions securely;

  • To register you as a new client;

  • To provide and operate the Services;

  • To perform a contract or request;

  • To process and deliver an order;

  • To manage your relationship with us;

  • To enable you to participate in a prize draw, competition or complete a survey (with your consent);

  • To improve our website, products/services, marketing or customer relationships;

  • To recommend products or services which may be of interest to you (with your consent);

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages (with your consent);

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations or a legal obligation;

  • To collect session information, including webpage response times, length of visits to certain webpages, webpage interaction information, and methods used to browse away from the webpage;

  • Where it is necessary for our legitimate interests (or those of a third party) and the interests and fundamental rights of the data subject do not override those interests.

 

3(b). We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Location, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have:

  • opted to via the contact form on our website by ticking the box indicating that you wish to receive emails from us;

  • confirmed to opt-in via a form or contract or otherwise, or by corresponding with us by phone, email, post, verbally or in any other way.

 

3(c). You can ask us to stop sending you marketing messages at any time by emailing jess@fusiacreative.co.uk.

 

3(d). You can opt-in or opt-out of marketing communication at any time by contacting us via email at jess@fusiacreative.co.uk to change your preference. Where you opt-out of receiving marketing, this will not apply to personal data provided to us unless you request your personal data is erased where it is no longer necessary to retain such data (providing exercising this right doesn’t conflict with any legal obligation).

 

3(e). We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, for customer service, for answering enquiries, or as otherwise necessary to contact you to enforce our User Agreement, any contracts, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

3(f) We may use profiling or automated tools and algorithms to process personal data, such as browsing patterns, site traffic, page visits, interactions with our site, session duration and preferences. This is done to enhance the user experience, improve our website and site performance, provide personalised content, and optimise our marketing strategies. Refer to ‘Section 7: Automated Decision-Making and Profiling’ for further information regarding this.

 

Please see ‘Section 4: Legal Bases for Processing Personal Information’ for further information.

 

 

Section 4: Legal Bases for Processing Personal Information

4(a). Under data protection laws, we rely on the following legal grounds to process your information:

  • Consent: For marketing communications and non-essential cookies, we request your consent.

  • Contractual Obligations: When you engage with us as a client, we may need to process your data to fulfil our contractual obligations.

  • Legitimate Interests: We process certain data to improve our services and ensure a secure, functional website experience. Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

  • Legal Compliance: In cases where we are legally required to store, disclose, or process certain data. This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

 

4(b). Under applicable data protection laws, we must have a lawful basis to collect, process, and store your personal data. Fusia Creative Ltd relies on several lawful bases for different processing activities. For instance, processing your personal data may be necessary for the performance of a contract with you, such as when you request design services, register as a new client, or make a purchase. We also rely on your consent when you opt in to receive marketing communications and newsletters. Where processing is necessary to comply with a legal obligation, we will process your data on that basis. Additionally, we may process your personal data for our legitimate interests, such as improving our website, products, services and customer experience, where these interests are not overridden by your rights and freedoms.

 

Refer to ‘Section 3: How We Use Your Information’ for further information on how we use your personal information/data.

 

 

Section 5: How We Share Your Information

5(a). We may share your information with the following parties in limited circumstances:

  • Service Providers: Third parties who assist us in operating our website and business, including hosting providers, analytics providers (e.g., Wix, Google Analytics), digital document signing (e.g., Docusign), WeTransfer, Notion and marketing service providers.

 

  • Legal and Compliance: We may share information when required to comply with laws, legal processes, or enforceable governmental requests, or to protect the safety, rights, and property of Fusia Creative Ltd. For example professional advisors (accounting services) to process company accounts and HM Revenue & Customs, regulators and other authorities.

 

Refer to ‘Section 5.1 Data Sharing with Third Parties’ for further information.

 

 

Section 5.1 Data Sharing with Third Parties

5.1(a). We may share your information with reputable third-party providers [e.g., Wix, Google Analytics, Docusign, WeTransfer, Notion] to deliver our services. While we undertake reasonable due diligence to ensure these providers adhere to legal standards and best practices, we cannot directly control their actions or independently verify their compliance with all applicable legal obligations, including data protection, privacy standards and terms of use.

 

5.1(b). We encourage you to review the privacy policies and terms of use of these third-party providers for further information on how your data is managed. We remain committed to addressing any issues that arise from our engagement with third parties and will work with these providers to resolve concerns to the extent possible. However, please note that Fusia Creative Ltd is not liable for any losses or damages arising solely from the independent actions of third-party providers that are outside our control, except where required by law.

 

5.1(c). Our company is hosted on the Wix (www.wix.com) platform. Wix (www.wix.com) provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix's (www.wix.com) data storage, databases and the general Wix (www.wix.com) applications. They store your data on secure servers behind a firewall.

 

5.1(d). To deliver our services, we use with third-party providers. These include Wix [www.wix.com] for website hosting, Docusign [www.docusign.com] for document signing, Notion for project management, WeTransfer, and Google Analytics [https://support.google.com/analytics/] for web traffic analysis. We only share personal data that is essential to providing our services, and no third party is authorised to use your data for purposes other than those we have specified. You can view each third-party provider’s Privacy Policies on their respective websites for more information.

 

5.1(e). We may also share data with professional advisors (accounting services) to process company accounts and HM Revenue & Customs, regulators and other authorities.

 

5.1(f). We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

5.1(g). This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We cannot control and, therefore, we cannot accept any responsibility for the third party’s compliance with its legal obligations, including their use of cookies and any of their policies including Privacy Policies. We encourage you to read the privacy policy of every website you visit when you leave our site.

 

5.1(h). For more information on third-parties, please review the privacy policies of each provider:

 

5.1(i). While we strive to protect your personal information, no system is completely secure. Therefore, we cannot guarantee absolute security of any data you choose to share but we work diligently to address and improve our security practices continually. In the unlikely event of a data breach that could impact your rights and freedoms, we will promptly notify the affected individuals and, where required, relevant authorities, including the Information Commissioner’s Office (ICO) (https://ico.org.uk). Our aim is to address and mitigate risks swiftly to minimise potential harm. By engaging in online activities and transactions, you acknowledge and accept the inherent security risks of internet use and agree not to hold us responsible for any potential security breaches.

 

5.1(j). If you have concerns about how your data is handled by a third party engaged through our website or services, please contact us at jess@fusiacreative.co.uk, and we will do our best to assist you in addressing the issue.

 

 

Section 6: International Data Transfers

6(a). If you are located outside of the UK, please be aware that your information may be transferred, stored, and processed in the UK.

 

6(b). Some third-party partners we work with may process or store your data outside the UK or EEA. By using our website and services, you agree to these international data transfers. Refer to ‘Section 5: How we share your information’ and ‘Section 5.1: Data Sharing with Third Parties’ for more information.

 

Please contact us by emailing jess@fusiacreative.co.uk if you’d like more information on if or how we transfer your personal data internationally.

 

 

Section 7: Automated Decision-Making and Profiling

7(a). We use automated tools and algorithms to process personal data, such as browsing patterns, site traffic, page visits, interactions with our site, session duration and preferences. This is done to enhance the user experience, improve our website and site performance, provide personalised content, and optimise our marketing strategies. While we use automated systems for these purposes, we do not make significant decisions solely based on automated processing that would affect you unless necessary for the performance of a contract or as authorised by law. We do not use automated decisions to impact personal services or marketing communications to individual users. If we were to change this practice, we would notify you and allow for consent or opt-out choices where applicable.

 

7(b). If you are subjected to a decision that significantly impacts you (e.g., if you receive a personalised offer), you have the right to request human intervention in the decision-making process. You can also challenge such decisions by contacting us directly via email at jess@fusiacreative.co.uk

 

7(c). You have the right to object to profiling and automated decisions if you believe the processing is unfair or unnecessary. If you wish to exercise this right, please contact us via email at jess@fusiacreative.co.uk.

 

7(d). Where applicable, we will obtain your explicit consent for certain profiling or automated decision-making activities. You may withdraw your consent at any time by contacting us via email at jess@fusiacreative.co.uk..

 

 

Section 8: How We Use Cookies and Tracking Technologies

8(a). We use cookies and similar technologies to personalise your browsing experience and understand site usage. Our website uses cookies to enhance user experience, analyse site usage, and improve our services. You may manage your cookie preferences using your browser settings, which may limit certain functionalities. Additionally, you can set preferences through the cookie banner that appears on your first visit to our site.

For detailed information including the types of cookies we use and how you can control them, see ‘Section 9: Cookies Policy”.

 

 

Section 9: Cookies Policy

9(a). Fusia Creative Ltd ("we," "our," or "us") uses cookies and similar tracking technologies on our website to enhance your browsing experience, understand site usage, and improve our website and services. This Cookies Policy explains what cookies are, how we use them, and your choices regarding their usage.

 

We use cookies and similar technologies to personalise your browsing experience and understand site usage. Our website uses cookies to enhance user experience, analyse site usage, and improve our services and website. You may manage your cookies preferences using your browser settings, which may limit certain functionalities. Additionally, you can set preferences through the cookies banner that appears on your first visit to our site.

 

By continuing to use our website, www.fusiacreative.co.uk, you confirm you have read, understood, and agree to our use of cookies as outlined in this policy. By continuing to use our website, you provide your consent to our use of cookies as outlined in this policy. Non-essential cookies, such as analytics and advertising cookies, require your explicit consent. You can manage these preferences through the cookie banner or your browser settings.

 

Section 9.1: What are Cookies?

9.1(a) Cookies are small files placed on your device (computer, tablet, or smartphone) when you visit a website. They help the website remember your actions and preferences (such as login, language, and other display preferences) over a period of time, so you don’t have to re-enter them whenever you return to the site or browse from one page to another.

 

Section 9.2: Types of Cookies We Use

9.2(a). We use different types of cookies for specific purposes:

 

  • Essential Cookies: These cookies are necessary for the website to function correctly. They allow you to navigate our website and use basic features such as accessing secure areas. These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

 

  • Performance Cookies: These cookies collect information about how you use our website, such as the pages you visit most often and any errors you encounter. They help us improve the performance and functionality of our site. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

 

  • Functional Cookies: These cookies allow our website to remember the choices you make (like your language or region) and provide enhanced, personalised features. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These cookies collect data to remember choices users make to improve and give a more personalised experience.

 

  • Analytics and Customisation Cookies: We use analytics tools to understand how users interact with our website, track trends, and optimise your experience. These cookies gather information in an aggregated form and do not identify individual users. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. For analytical purposes, we collect aggregated and anonymised data that helps us improve the performance of our website without identifying individual users. Our use of analytics tools provides us with insights into trends and interactions on our site, all while ensuring that data is aggregated and does not directly identify you as an individual. This approach allows us to optimise your browsing experience while respecting your privacy.

 

  • Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also help limit the number of times you see an advertisement and help us measure the effectiveness of our marketing campaigns.

 

  • Marketing Cookies: These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

 

  • Third Party Cookies: Some cookies may be set by third parties when you visit our website. Please see ‘Section 9.4: Third-Party Cookies’ for more information.

 

  • Strictly Necessary Cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

 

  • Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third-parties for this purpose. Refer to ‘Section 9.4: Third-Party Cookies’ for more information.

 

9.2(b). Our use of cookies is based on user consent for all non-essential cookies. When you first visit our website, you’ll be prompted to accept or manage your cookie preferences through a banner at the bottom of the screen. Essential cookies, which ensure basic website functionality, are set automatically, while analytics, advertising, and other non-essential cookies require your explicit consent. You can modify these preferences at any time either through the cookie banner or in your browser’s settings. See ‘Section 9.5: Your Choices and Managing Cookies’ for more information.

 

Section 9.3: How We Use Cookies

9.3(a). Cookies allow us to:

  • Keep you logged in as you navigate through our website.

  • Remember your preferences, so you don’t have to set them each time you visit.

  • Collect aggregated data on site traffic and interactions, enabling us to improve our website’s performance.

  • Support our marketing efforts by serving relevant ads and tracking their effectiveness.

 

Section 9.4: Third-Party Cookies

9.4(a). Some cookies may be set by third parties when you visit our website. These third parties may include providers like Google Analytics [https://support.google.com/analytics/], Wix (our website host) [www.wix.com], advertising networks and social media platforms including LinkedIn [www.linkedin.com], Facebook [www.facebook.com], YouTube [www.youtube.com] and Instagram [www.instagram.com]. You can refer to ‘Section 5.1: Data Sharing with Third Parties’ for further information regarding third-parties and data.

 

9.4(b). This website may include links to third-party websites, plug-ins and applications. By clicking on those links or enabling those connections may allow third parties to collect or share data about you. Please note that third parties may also use cookies, over which we have no control and therefore we cannot accept any liability for the third party’s compliance with its legal obligations. Cookies, such as Advertising Cookies, can be de-activated by visiting the consumer page to manage the use of these types of cookies. When you leave our website, we encourage you to read the Privacy Policy, Cookies Policy and Terms of Use Policy of every website you visit. You can also refer to ‘Section 5.1: Data Sharing with Third Parties’ for further information regarding third-parties and data.

 

9.4(c). Please note that third parties, third party apps and third party integrations (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies and may place additional cookies on this site. This site uses Google Analytics and Google Search Console which helps us to gain an insight into the way in which you’re using our website, how you're navigating it, which pages you're choosing to visit and how long you're spending on them. For more information on Google Analytics Cookies you can visit https://support.google.com/analytics/. We also have links to social media platforms, social media buttons and social media plug-ins for social sites such as Instagram, Facebook, YouTube and LinkedIn. These social media sites may set cookies. For all third parties that may use cookies, we have no control and we cannot accept any liability for the third party’s compliance with its legal obligations, including use of cookies and their Privacy Policies. When you leave our website, we encourage you to read the Privacy Policy, Cookies Policy and Terms of Use Policy of every website you visit.

You can also refer to ‘Section 5.1: Data Sharing with Third Parties’ for further information regarding third-parties and data.

 

9.4(d). Our site may contain links to external websites and resources that are not operated by Fusia Creative Ltd. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information and convenience only. We have no control over the content, practices, resources, cookies or tracking of any third-party site and we cannot accept any liability for the third-party’s compliance with its legal obligations. We do not endorse, guarantee, or take responsibility for any third-party content or policies including website content, privacy policies and terms of use policies. Users acknowledge that accessing third-party sites through links on our site is at their own risk, and Fusia Creative Ltd will not be liable for any damage or loss caused by third-party sites or services.

We do not control any third-party website and are not responsible for their Privacy Policies or Cookies Policies. Third-party sites have their own Privacy Policies and Cookies Policies that are separate to www.fusiacreative.co.uk and therefore, we cannot accept any responsibility for any of the policies, content and activities of these linked sites. When you leave our website, we encourage you to read the Privacy Policy and Cookies Policy of every website you visit. You can also refer to ‘Section 5.1: Data Sharing with Third Parties’ for further information regarding third-parties and data.

 

9.4(e). For more information on third-party cookies, please review the privacy policies of each provider:

 

9.4(f). Advertising cookies can be de-activated by visiting the consumer page to manage the use of these types of cookies. See ‘Section 9.5: Your Choices and Managing Cookies’ on how to manage cookies.

 

Refer to ‘Section 5.1: Data Sharing with Third Parties’ for further information regarding third-parties and data.

 

Section 9.5: Your Choices and Managing Cookies

9.5(a). When you first visit our site, you will see a cookies banner allowing you to accept or manage your cookie preferences. You can also control and delete cookies using your browser settings at any time.

 

9.5(b). Here’s how you can manage cookies:

  • Browser Settings: Most browsers allow you to refuse, accept, or delete cookies. To manage cookies, refer to your browser’s help section for instructions.

  • Adjusting Cookie Preferences: You may change your cookie preferences directly on our website via the cookie banner or settings panel if available.

 

9.5(c). Please note that disabling certain cookies may impact your experience on our site, potentially limiting certain functionalities and features.

 

9.5(d). By using our site, www.fusiacreative.co.uk, without changing your settings, you are confirming that your preference is to receive cookies and opt for the placement of cookies on our website.

 

9.5(e). Cookies can be accepted or declined at any time, including using the cookie banner that appears when you first visit our website and also by adjusting the settings on your browser. You can block (disable) cookies by activating the setting on your browser that allows you to refuse the setting and placing of all or some cookies. However, if you use your browser settings to block (disable) all cookies (including essential cookies) you may not be able to access all or parts of our site therefore effecting the functionality and experience of the website. See your browser Help for how to do this.

 

Section 9.6: Retention Periods for Cookies

9.6(a). Cookies can be stored on your device for different lengths of time depending on their type. Session cookies are temporary and expire once you close your browser. Persistent cookies, on the other hand, remain on your device until they reach their expiry date or are deleted by you. We use a combination of both session and persistent cookies to provide a smooth browsing experience and remember your preferences. Specific retention periods may vary based on the type of cookie and purpose.

  • Session Cookies: These are temporary and expire once you close your browser.

  • Persistent Cookies: These remain on your device for a defined period or until you delete them. For example:

    • Essential cookies: Up to 12 months.

    • Analytics cookies: Up to 24 months.

    • Advertising cookies: 6–12 months.

You can delete cookies at any time through your browser settings. For more details, refer to ‘Section 9.5: Your Choices and Managing Cookies’.

 

Section 9.7: Updates to This Cookies Policy

9.7(a). We may update this Cookies Policy periodically to reflect changes in our practices, technology, legal requirements, or for other reasons. We encourage you to review this policy regularly to stay informed about how we use cookies and any changes we may make.

 

Section 9.8: Contact Us Regarding our Cookies Policy

9.8(a). If you have any questions about our Cookies Policy, please contact us by emailing jess@fusiacreative.co.uk

 

 

Section 10: Data Retention

10(a). We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law or for legitimate business purposes including for the purposes of satisfying any client request, customer service, design service, record, legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymise it.

 

10(b). To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

10(c). By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for [seven] years after they cease being customers for accounting, tax and legal purposes. In some circumstances you can ask us to delete your data providing exercising this right doesn’t conflict with a legal obligation: see Your legal rights below in ‘Section 11: Your Rights Regarding Your Data’ for further information.

 

10(d). In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

Section 11: Your Rights Regarding Your Data

11(a). Under applicable data protection laws, you have the following rights:

  • Access: Request access and a copy of the personal information we hold about you.

  • Correction: Request correction and/or update of any incomplete or inaccurate or out of date information.

  • Deletion: Request your personal data is erased where it is no longer necessary to retain such data, subject to certain legal obligations.

  • Objection: The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests; direct marketing or processing for the purposes of scientific/historical research and statistics.

  • Restriction: Request restriction of certain processing activities. The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.

  • Data Portability: Request a copy of your data in a structured, commonly used format.

  • Withdraw Consent: Withdraw your consent to the processing, where consent was the lawful basis for processing your data.

  • File a complaint: Refer to’ Section 19: How to File a Complaint’ for further information.

 

11(b). By law we have to keep basic information (including Contact, Identity, Financial and Transaction Data) for accounting, tax and legal purposes.

 

11(c). To exercise these rights, please contact us at the email address provided: jess@fusiacreative.co.uk

 

You can find out more about personal data from the Information Commissioner's Office (https://ico.org.uk).

 

Section 11.1: Data Subject Requests

11.1(a). You have rights (see ‘Section 11: Your Rights Regarding Data’) concerning the personal data we hold about you, including the right to access, correct or request deletion of your information. We aim to respond to all legitimate requests within one month, as required by law. For more complex matters, we may require additional time to investigate, in which case we will notify you and provide an estimated timeframe for resolution. To ensure the security of your data, we may need to request specific information from you, for example proof of identity, before fulfilling your request. To submit a data subject request, please email jess@fusiacreative.co.uk providing details about the nature of your request so we can assist you efficiently.

 

 

Section 12: How you withdraw consent and your duty to inform us of changes.

12(a). If you don’t want us to process your data anymore, please contact us by emailing jess@fusiacreative.co.uk

 

12(b). Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

 

12(c). If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at jess@fusiacreative.co.uk

 

12(d). To exercise your rights regarding your data (see ‘Section 11: Your Rights Regarding Your Data’ for further information), please contact us at the email address provided: jess@fusiacreative.co.uk

 

 

Section 13: Indemnification Clause

13(a). While we strive to protect your personal information and accurately process personal information, no system is completely secure and therefore we cannot guarantee complete security or uninterrupted service at all times but we work diligently to address and improve our security practices continually. In the unlikely event of a data breach that could impact your rights and freedoms, we will promptly notify the affected individuals and, where required, relevant authorities, including the Information Commissioner’s Office (ICO) (https://ico.org.uk). Our aim is to address and mitigate risks swiftly to minimise potential harm.

 

While we strive to protect your personal information, we cannot guarantee the security of any data you choose to share. By engaging in online activities and transactions, you acknowledge and accept the inherent security risks of internet use and agree not to hold us responsible for any potential security breaches.

 

13(b). You agree to indemnify, defend, and hold harmless Fusia Creative Ltd, and its directors, from and against any and all claims, losses, damages, liabilities, expenses (including legal fees), or costs arising out of or in connection with:

  • Any breach of this Privacy Policy by you;

  • Any violation of applicable data protection or privacy laws;

  • Any third-party claim resulting from the personal data you provide to us;

  • Any misuse of our website or services by you, including any data security breach caused by your actions.

 

13(c). You agree to cooperate fully with Fusia Creative Ltd in the defence of any such claim and acknowledge that we have the right to assume exclusive control of any matter otherwise subject to indemnification by you. You shall not settle any claim without the prior written consent of Fusia Creative Ltd.

 

13(d). This indemnity obligation shall survive the termination of any relationship between you and Fusia Creative Ltd, including the cessation of your use of our website or services.

 

 

Section 14: Severability Clause

14(a). If any provision in this Privacy Policy is found to be unlawful, void, or unenforceable, that provision will be deemed severable from the Privacy Policy and will not affect the validity and enforceability of the remaining provisions. The remaining Privacy Policy will remain in full force and effect.

 

 

Section 15: Dispute Resolution

15(a). In the event of a dispute arising from or relating to this Privacy Policy, you agree to first attempt to resolve the matter informally by contacting us directly before seeking formal legal resolution. Should an informal resolution not be possible, any unresolved disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. By using our site, you agree that any claim or dispute will be resolved by the courts of England and Wales and according to English law, unless another mandatory law of your jurisdiction applies and cannot be overridden under UK conflict-of-law principles.

 

26(b) If you raise a dispute or concern under this Privacy Policy, we will acknowledge your request within three (3) business days and aim to provide a substantive response within fourteen (14) business days. For more complex matters, we may require additional time to investigate, in which case we will notify you and provide an estimated timeframe for resolution.

 

 

Section 16: Jurisdiction and Governing Law

16(a). These Terms are governed by and construed in accordance with the laws of England and Wales. Users (you) agree that the courts of England and Wales will have exclusive jurisdiction over any dispute or claim (including non-contractual disputes or claims) arising from or related to this Privacy Policy, other applicable terms, or your use of our website, except where mandatory laws of your jurisdiction apply and cannot be overridden under UK conflict-of-law principles.

 

 

Section 17: Compliance with Laws

28(a). By using our site, you agree to comply with all relevant local, national, and international laws, regulations, and rules, including but not limited to compliance with applicable copyright laws, data protection regulations, and anti-harassment laws. Any conduct that violates these laws may result in suspension of your access to our site and potential legal repercussions.

 

 

Section 18: Updates to This Privacy Policy

18(a). We may periodically update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.

 

18(b). We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, you will find it here at www.fusiacreative.co.uk/privacypolicy so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

 

Section 19: How to File a Complaint

19(a). If you have any concerns or complaints about our handling of your data, please contact us at jess@fusiacreative.co.uk. We will do our best to address your concerns. If you remain dissatisfied, you can also contact the Information Commissioner’s Office (ICO) (https://ico.org.uk), the UK’s data protection authority, via ico.org.uk or by phone at 0303 123 1113.

 

19(b). Complaint Submission

If you have a complaint, dispute, or concern regarding our services, website, or the handling of your personal data, you are encouraged to contact us in writing at jess@fusiacreative.co.uk. Please include the following information in your submission to assist us in resolving your issue efficiently:

  • Your name and contact information.

  • A clear description of the nature of your complaint, dispute, or concern.

  • Any supporting evidence or documentation relevant to your claim (e.g., correspondence, contracts, screenshots).

 

19(c). Acknowledgment of Receipt

Upon receipt of your complaint, we will acknowledge it within three (3) business days.

 

19(d). Investigation and Initial Response

We will conduct an initial investigation and provide you with a substantive response within fourteen (14) business days. In cases where additional time is needed due to the complexity of the matter or the need to gather further information, we will notify you within this timeframe and provide an estimated timeline for resolution.

 

19(e). Resolution and Follow-Up

We aim to resolve all complaints within twenty-eight (28) business days of receipt. If a resolution cannot be reached within this timeframe, we will inform you of the reasons for the delay and the steps being taken to resolve the matter.

 

 

Section 20: Contact Us

20(a). If you have any questions about this Privacy Policy or wish to exercise your rights, please email us at jess@fusiacreative.co.uk

 

 

Section 21: Other Applicable Terms

21(a) This Privacy Policy and Cookies Policy refers to the following additional terms, which also apply to your use of our site:

 

  • Our Acceptable Use Policy, which can be found in ‘Section 11: Acceptable Use Policy’ within the Terms of Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

 

  • Design Service Terms and Conditions will apply to products and services.

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