Privacy Policy

Welcome to our website. We are  Fusia Creative Ltd (“we”, “our”, “us”), registered in England and Wales (Company Number: 13868702) and registered with the Information Commissioner’s Office (ICO).

Website: www.fusiacreative.co.uk
Email: jess@fusiacreative.co.uk

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We are committed to protecting your personal data and handling it in a transparent and secure manner in accordance with applicable data protection laws.This policy is designed to provide clarity on how we handle your data and to ensure you have control over your personal information when using our services. By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

 

By using our website, you:

• confirm you are legally able to enter into binding contracts,

• confirm you are 18 years old or older,

• agree to the terms of this Privacy Policy.

We may collect, use, store and transfer the following types of personal and non-personal data:

• Identity Data: name, username, signature

• Contact Data: email address, phone number, billing/delivery address, company details

• Profile & Account Data: login details, preferences, communications

• Financial Data: payment details (processed securely via third-party providers)

• Technical Data: IP address, browser type, device information

• Usage Data: pages visited, time spent, interaction data

• Marketing Data: communication preferences

• User Content: comments, feedback, reviews, recommendations

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We may also collect session information such as page response times, navigation paths, and time spent on pages.

 

Age restrictions

Our website and services are intended for individuals aged 18 or over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that such data has been collected, we will take steps to delete it promptly.

We collect data using the following methods:

 

Direct interactions

You may provide personal data when you:

• Complete forms (e.g. contact forms)

• Subscribe to marketing communications

• Contact us via email, phone, post, or verbally

• Enter into contracts or request services

 

Automated technologies

We automatically collect technical and usage data through:

• Cookies

• Analytics tools

• Website tracking technologies

 

Third parties

We may receive data from:

• Social media platforms

• Analytics providers

• Advertising networks

 

If you do not provide your data

Where we need to collect personal data by law or under the terms of a contract with you and you fail to provide that data when requested, we may not be able to perform the contract or provide services. In such cases, we will notify you where applicable.

We use your information to:

• Provide and operate our services

• Respond to enquiries and provide customer support

• Process transactions and deliver services

• Manage client relationships

• Send updates, newsletters, and marketing (with consent)

• Improve our website, services, and user experience

• Analyse usage trends and performance

• Comply with legal obligations

• Enforce agreements and resolve disputes

 

Legal bases

We rely on the following lawful bases:

• Consent: for marketing and non-essential cookies

• Contract: to perform services or fulfil agreements

• Legitimate Interests: to improve services and maintain a secure website

• Legal Obligation: to comply with applicable laws

 

Automated decision-making and profiling

We may use automated tools and analytics to evaluate how users interact with our website (such as browsing behaviour, pages visited, and time spent). This helps us improve performance, personalise content, and optimise marketing.

We do not make decisions based solely on automated processing that would have a significant legal or similarly impactful effect on you.

Storage

Our website is hosted on Wix.com. Your data may be stored through Wix’s secure servers and databases behind a firewall.

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Data retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. In some cases, we may retain basic data for up to seven years to comply with legal obligations.

 

Use

We use your data strictly for the purposes outlined in this policy.

 

Sharing

We may share your data with:

• Service providers (e.g. Wix, Google Analytics, Docusign, Notion, WeTransfer)

• Professional advisors (e.g. accountants, legal advisors)

• Regulatory authorities (e.g. HMRC, ICO)

 

We ensure third parties only process your data for specified purposes and in accordance with our instructions.

 

You can find more information about how these providers handle your data in their respective privacy policies, including:

• Wix: https://www.wix.com/about/privacy

• Google Analytics: https://policies.google.com/privacy

• Docusign: https://www.docusign.com/privacy

• Notion: https://www.notion.so/privacy 

• WeTransfer: https://wetransfer.com/legal/privacy

 

International transfers

Your data may be transferred and processed outside the UK or EEA where our service providers operate. Where this occurs, we ensure appropriate safeguards are in place.

 

Security

We take appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure.

While we strive to protect your personal information, we cannot guarantee absolute security. By using our website, you acknowledge and accept the inherent risks associated with online data transmission.

We may contact you to:

• Provide customer support

• Respond to enquiries

• Send service updates or account notifications

• Deliver marketing communications (with consent)

• Request feedback or surveys

• Enforce agreements or comply with legal obligations

 

We may communicate via email, telephone, text messages, or postal mail.

What Are Cookies?

Cookies are small text files placed on your device to improve website functionality, analyse performance, and enhance user experience.

 

Types of Cookies We Use

• Essential Cookies: Required for core functionality such as security and navigation.

• Performance and Analytics Cookies: Help us understand how visitors use our website.

• Functional Cookies: Remember your preferences and settings.

• Marketing and Advertising Cookies: Used to deliver relevant advertising and measure effectiveness (where applicable).

 

 

Third-Party Cookies

Third parties such as Wix, Google Analytics, and social media platforms may place cookies on your device. These cookies are governed by the respective third parties’ privacy and cookies policies.

 

Managing Cookies

You can manage cookies through your browser settings or via the cookie banner on our website.

Disabling cookies may affect website functionality.

 

Updates to This Section

We may update this cookies section from time to time to reflect changes in technology, legal requirements, or our practices.

You can withdraw your consent at any time by contacting us at:
jess@fusiacreative.co.uk

 

You may also:

• Opt out of marketing communications

• Request deletion or restriction of your data

• Update your preferences

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page.

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent

 

To exercise these rights, contact: jess@fusiacreative.co.uk

 

If you are not satisfied with how we handle your data, you may lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk